There are several ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a support ticket system. It’s the least complicated correspondence medium for different reasons. If no customer care team member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy ‘n’ paste large bits of info without having to worry about misprints, and if a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the exact same location, so either party can always see the comments written by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, so if you need to supply info or to adhere to directions, you will have to use at least 2 separate admin interfaces and this number might grow if you desire to manage a number of domains. On top of that, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting isn’t separate from the hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any particular moment with only several mouse clicks, without having to leave your account. The ticketing system comes with a quick-search field, so you can track down practically any support ticket that you’ve sent in the past, if needed. You can also see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a specific problem even before you post a ticket. The ticket response time is no more than one hour, which goes to say that you can get prompt assistance at any particular moment and in case our client support staff suggests that you do something in your account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting service, so you won’t require another support platform to touch base with our support team – you can do this on the spot the moment you experience a challenge. Opening a new ticket takes a few mouse clicks and tracking down an older one is just as easy. With our clever search functionality, you can quickly find any ticket that you’ve already sent. You can post a ticket at any given moment whatsoever since our technical support team representatives are on duty 24x7x365 and respond in no more than 1 hour, although it rarely takes that much to get a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about the need to sign in and out of two or more platforms to fix a simple issue.